Privacy Policy

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Email, Phone, Addresses, Gender, Birthdate, Anniversary Date, Location, Profile Picture. The information that we request will be retained by us and used as described in this privacy policy.

The app does use api to communicate with the server/data.

AstroSaathi needs following permissions to run it.

Camera - (CAMERA, for video calls and live sessions)

Microphone - (RECORD_AUDIO, for calls, video calls and live sessions)

Location - (ACCESS_COARSE_LOCATION)

Notifications - (POST_NOTIFICATIONS, for chat, call, booking and order updates)

Photos and files - (READ_EXTERNAL_STORAGE, for a picture or a file you choose to upload)

Device Permissions - (INTERNET, ACCESS_NETWORK_STATE, RECEIVE_BOOT_COMPLETED, VIBRATE)

The app does use third party services that may collect information used to identify you.

These include the following, for the app and the website:

Google Play Services (on Android devices)

Sign-in and login code services (to verify your phone number or account)

Notification services (to send you updates about your chats, calls, bookings and orders)

Payment gateways (to process recharges and purchases)

Calling and video services (for calls, video calls, live sessions and live pujas)

Astrology data services (to prepare kundlis, horoscopes and charts from the birth details entered)

AI providers (to produce the replies and voices of AI astrologers)

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

The website uses the cookies it needs to work, such as the one that keeps you signed in. The app does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;

To provide the Service on our behalf;

To perform Service-related services; or

To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

If you use an AI astrologer, we send your birth details, your messages and, in calls, your voice – never your name – to our AI providers, some of them outside India, so that the AI can reply. In AI calls we keep a written transcript, not the audio. AI astrologers are not people, and each one is labelled AI wherever it appears.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected] or call +91 95400 02015. You can also write to Praxxel Technologies Pvt. Ltd., G/F L/S 219, KH No. 502, Ganja Mohalla, Jonapur, New Delhi, South Delhi, Delhi - 110047.

For a complaint about AstroSaathi – the app, the website, a consultation, a payment or your personal data – write to Devendra Ray of Praxxel Technologies Pvt. Ltd. at [email protected], call +91 95400 02015, or write to G/F L/S 219, KH No. 502, Ganja Mohalla, Jonapur, New Delhi, South Delhi, Delhi - 110047.